● 24 / 7 Technical Support● Support 365 days a year● Expert engineers● Full support for custom templates● Complete support for complex networks● Assistance with legacy hardware● Planning and deployment services● Cloud backup● Compress recordings● Archive recordings● Built-in 3CX security ● Web portal● Email recordings● Listen to recordings● After-hours support ● Manage schedule with web calendar ● 30 escalation Levels● Notifications by phone, email, SMS ● Web portal for tracking SLA performance● Record disposition of request● Integrated 3CX securityEmergency 911EmergencyEmergency● Notify key personnel 911 was dialed● Identify building, floor, pillar, cubicle ● Call, email, SMS text - security staff ● Document response in web portal● Automatically record phone call● Easy browser-based administration● Full integration with 3CX security
Finally you can monitor your simultaneous calls in real-time with 3CX Call Counter. You can set a warning threshold and be notified by email when 3CX is approaching your maximum permitted simultaneous calls.
With 3CX ConnectBooster Integration you get paid faster! Improve cash flow! Offer your customers the convenience of paying over the phone, anytime they wish. Payments are easy to make and automatically synced to QuickBooks or Microsoft Dynamics.
Vtiger CRM is a leading open-source CRM solution for Windows. Now you can integrate 3CX seamlessly into Vtiger to perform screen pops on inbound calls and place outbound phone calls from within vtiger with a single mouse click!
3CX Monitor is a programmer's tool for monitoring call progress from "ringing" to call completion. With this tool you can see all attributes of a call and match recordings to calls. Great for CRM integration projects.
With 3CX Voicemail Manager you can automatically forward voicemails to distribution groups, receive text transcriptions of your voicemails, archive (compress) voicemails, and access your voicemails remotely using a simple web portal.